Users in a new environment or at a new desk usually require some time to understand a new telephone system, new PC, familiarize themselves with a floor, or have a fault specific to their relocation. This means people familiar with the site and with the relocation must be available to speed up the process of getting users back to work.
Day-to- Day operations and projects require users to get the support they need. Support is not only about fixing the problem; its also about giving a sense of competence from the IT group to the user base. Good relations between the IT support groups, vendor services, business units and the underlying user-base will greatly assist reaching SLA targets.
Technology is there to support the corporate goals and keep the users working efficiently. Wharf IT will man the helpdesk, visit users at their desks, resolves issues under our control, and chase the resolution of issues that have been escalated to other technical groups.
Wharf IT can provide an online ticket system to document issues direct from users and track resolutions. Our helpdesk team can always use client supplied helpdesk software packages to better integrate with any internal procedures. Helpdesk staff can also remotely attach to desktops to facilitate direct support for faster response time to branch offices.
Support can also take the shape of filling the gap in a customer's internal services offering, outsourcing engineers and management for the project specific tasks. Cable infrastructure is easily absorbed by our technicians, which makes connectivity based issues easier to resolve as our resources are involved in the entire chain from service to end device.
Desktop rollouts, software upgrades, transitions and migrations can all take up an enormous amount of short-term resources as well as divert attention from operations to projects. This can sometimes create a gap in the service delivery of the existing system.
Interested? Do not hesitate to contact us to discuss your specific needs:
Email info@wharfit.com or Telephone +44 (0)207 093 6180
